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Policies, FAQ

 

Policies

Table of Contents

  1. Return Policy
  2. Return Policy Exception, Digital Files
  3. Errors in Submitting Orders
  4. Privacy Policies


Frequently asked questions (FAQ)

  1. How do I find an event?
  2. How do I view an event?
  3. How do I place an online order?
  4. What are my payment options?
  5. Are other order methods available?
  6. Can I pick up my order?
  7. When can I expect my order?
  8. How long is an event available online?
  9. Are events still available after they expire online?
  10. How do I bring Action Images to my event?

Return policy

We expect every client to be completely satisfied with their photographs. However, due to today's technology and the ease with which photographs can be scanned and copied after they have been delivered, we are forced to limit refunds and returns to the following: The wrong photograph was provided. Defective prints (out of focus, poor color or density, imperfections within the print, etc.) Errors made in the online submission of an order (see below). Refunds will only be made if we are made aware of the error within 30 days of delivery of your product. We will notify you via email or telephone once we have received and processed any returned item. You can expect a refund in the same form of payment used for purchase within 7 to 14 business days of our receiving your returned photographs.

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Return Exception for Digital Files

Due to the nature of digital files, we do not offer refunds on digital file purchases. Please be certain of your order when you place it. All digital file purchases are final.

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Errors in Submitting Orders

Please notify us right away if you believe you have made an error placing an online order. We will work with you to correct the order. If your order has already passed through our online credit card interface we may have to credit all or part of your order to make this correction. Be assured, we will work with you to get you the products you would like to order.

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Privacy Policies

Action Images respects your privacy and is committed to helping preserve it. Information supplied by you while doing business with us is for our internal use in processing and completing your order. We will not sell or provide this information to third parties unless required to do so in completing your credit card purchase. Our site uses Secure Sockets Layer (SSL) technology to ensure your credit card information is protected when you submit your order to us. Your information is protected by our web site host provider and our internet credit card gateway processor. We will not email you about special offers or promotions unless you have given us permission to do so. Should you have any questions about your online transaction security or privacy policy please call us.

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How do I find my event?

On our home page, click/mouse over the View Photos link.  Select from the categories in the drop down menu then find your event. You also can click the View Photos link and then use the search box in the upper right corner. Type a keyword in the search box and click Search. Less information is better. Do not enter more than your school or team name for a sports event. For a portrait or wedding session simply enter a last name.

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How do I view an event?

Once you see a list of events (see How do I find my event?), click the link to the event you want to view.

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How do I place an online order?

After you find an image you want to order, click the image. You will be taken to an ordering options page. On that page you will be presented with choices for various photographs. Above the various prints you may select different categories, such as Downloads (Image files), Collages and other product groupings. Select the item you would like to add to your cart then enter how many of that item you would like to order in the quantity box to the right of the screen. When finished with that item, click "ADD TO CART." Once you have added your items to your cart you can "VIEW CART",  "CONTINUE SHOPPING" or "CHECKOUT."

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What are my payment options?

We use PayPal to process payments. You do not need to have a PayPal account to provide payment.  We accept Visa, Mastercard, Discover and American Express. Our website uses a secure server and your personal credit card information is safe. 

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Are other order methods available?

Yes. You can call with your order. We will need the photo number (viewable in the upper left corner above the photo) and products for each image you want to order.

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When can I expect my order?

Most orders for photographic prints are ready for pickup or to ship within 7 days of receiving payment. Specialty items such as mouse pads, mugs, etc. take up to 2-3 weeks for delivery. Our Medal Series line of custom posters may take longer than 3 weeks depending on the complexity of the design and the project changes you request.

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Can I pick up my order?

Yes. Save the shipping/handling charges by picking up your order at our store. When you see the Shipping option during checkout, select "pickup at store". We are located at 741 Charles Street, Wellsburg, WV

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How long is an event available online?

Events being posted for the first time are set to automatically expire in 21 days. When your event has expired, you may still order the photos. Just have your photo numbers available.

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Are events still available after they expire online?

Yes. Expired events still visible on our website can be accessed by paying a $10 deposit. You will receive a $10 account credit and access to your album for 7 days. Archived events, those that are no longer available on the website, can be re-posted. After they are re-posted you will need to make a deposit prior to viewing. Please call us to have these events placed back online.

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How do I bring Action Images to my event?

Call us at 304-737-1984 or 800-478-2271 to discuss fees, access and availability for your event or submit our contact form.

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